At plirax.xyz, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes things don’t work out as expected, and we want to make your return process as easy as possible. Please read through our Return Policy carefully to ensure that your return request is handled efficiently.

1. Returns Eligibility

We strive to provide accurate descriptions and images of the products listed on plirax.xyz. However, we understand that sometimes a product may not meet your expectations. To be eligible for a return, the following conditions must be met:

• The product must be unused, in its original condition, and in the original packaging.
• Return requests must be submitted within 30 days from the date of delivery.
• Products must not be marked as final sale or non-returnable in the product description.

Please note that some items may not be eligible for return, such as:

• Customized or personalized products.
• Digital downloads or software.
• Opened or used products where hygiene or safety is a concern.

2. Return Process

To initiate a return, please follow these steps:

• Visit the Return Center on our website (plirax.xyz) and enter your order details.
• Once your request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to return the product.
• Pack the item securely in its original packaging. Make sure to include all original accessories, tags, and documentation.
• Ship the return package to the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to an error on our part (such as receiving a defective or incorrect item).

3. Refund Process

Once we receive your returned product and confirm that it meets the eligibility criteria, we will process your refund. The following guidelines apply:

• Refunds will be issued to the original payment method used at checkout.
• Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
• If your return is approved, we will refund the product’s price. Unfortunately, shipping fees are non-refundable, unless the return is due to our error.

In some cases, we may offer a store credit or an exchange as an alternative to a refund, depending on your preference.

4. Damaged or Defective Products

If you received a damaged or defective product, we sincerely apologize for the inconvenience. Please contact us immediately upon receipt of the product, and we will work to resolve the issue.

• Take clear photographs of the damage or defect and send them to our customer service team at the contact information provided on our website.
• Returns of defective or damaged items will be processed at no cost to you. We will either issue a full refund or send you a replacement product, depending on your preference and product availability.

5. Exchanges

If you would like to exchange an item for a different size, color, or model, you may do so within 30 days from the date of delivery. The product must meet the return eligibility requirements stated above.

To initiate an exchange:

• Follow the same process as a regular return by submitting a request on the Return Center.
• Once your return is received, we will process the exchange and ship out the new item to you.

If the new item is of a higher price than the original product, we will charge the difference. If the new item is of a lower price, we will issue a refund for the difference.

6. Non-Returnable Items

Some items are excluded from our return policy due to their nature, including:

• Gift cards.
• Downloadable software or digital products.
• Health and personal care products that have been opened or used.
• Products marked as final sale or non-returnable.

We encourage you to read the product descriptions and review any exclusions before making a purchase to ensure satisfaction.

7. Return Shipping Costs

In most cases, customers are responsible for the cost of return shipping. However, if the return is due to a mistake on our part, such as receiving the wrong item or a defective product, we will cover the return shipping costs.

For returns under our standard policy (when the customer simply changes their mind or no longer wants the product), the customer will bear the shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

8. International Returns

If you are an international customer, the return process will follow the same guidelines as domestic returns. However, please be aware of the following:

• You are responsible for return shipping costs, including any duties, taxes, or customs fees.
• Refunds will be processed in the same manner as domestic returns, but please note that it may take longer due to international shipping and customs processing times.

9. Late Returns

We understand that life can sometimes get in the way, and we may not always be able to accommodate late returns. However, if you miss the 30-day return window, please contact our customer service team. In certain cases, we may offer an extension, but this will be at the discretion of our customer service team.

10. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to reach out to us. Our customer service team is here to help you:

• Email: admin@plirax.xyz

  Phone: +17033496300

  Address: 1675 Reston Pkwy Suite J, Reston, VA 20194, United States

Our team will respond to your inquiry within 24-48 hours, and we will do our best to resolve your issue as quickly as possible.

11. Policy Changes

We may update or change this Return Policy from time to time. When changes are made, we will post the updated policy on this page with the new effective date. Please check back periodically to ensure you are aware of any updates or revisions to our policy.

12. Customer Satisfaction

At plirax.xyz, your satisfaction is our top priority. We are committed to ensuring you have a positive shopping experience, and our return policy is designed to provide you with flexibility and peace of mind. If you are not completely satisfied with your purchase, we encourage you to reach out to us so we can resolve any issues you may have.